Customer Service Representative - Teleperformance - (USA)
Customer Service Representative
π Embrace the Future of Work: Exciting Opportunities to Work from Home! π
Are you ready to transform your career and enjoy the flexibility of remote work? With the rise of online jobs and telecommuting, thousands are discovering how to achieve the perfect work-life balance without the hassle of a daily commute.
Whether you're looking for part-time remote work or a full-time remote career, there are endless possibilities waiting for you! From freelance writing, data entry, and virtual assistant positions to remote IT jobs and online tutoring, the options are diverse and tailored to fit your unique skills and lifestyle.
Job Locations:
US-Remote | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA |
About TP:
Teleperformance is a global, digital business services company. They deliver the most advanced, digitally powered business services to help the worldβs best brands streamline their business in meaningful and sustainable ways.
Benefits:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
At this time, Teleperformance can only offer employment to individuals located in the following states:
AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Responsibilities:
- Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Qualifications:
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Internet Requirements:
- Minimum subscribed download rate equal or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
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